Secure Shopping Experience

At Cartridges Direct we are very conscious that security is a key issue for people using the internet for their online shopping.Security is also very important to us. That is why we have created this page in an effort to answer some of the many questions that people have.

We use 256-bit secure data encryption through secure socket layers. This is the most current and up to date internet standard for the transmission of secure data. When you log into your account all pages will become secure to protect your information. You will know that these pages are secure by two main methods, these are.

1) All secure pages start with the address https://
2) A padlock showing the security certificate information.


On July 23, 2008 we have upgraded our web site security by adding a SSL EV Security Certificate. This type of certificate is the latest technolgy in data encryption and soon will become the standard with all web browers. You will notice that on all Internet Explorer 7.0 web browsers the address bar turns green when ever you enter a secure site with this certificate. Up until recently only Internet Explorer 7.0 supported this feature but with the widening popularity Firefox 3.0 has also adapted to this feature.

To see the extended security of this certificate simply roll your mouse over the certificate to see full company details and trading address.


Due to differences in various internet browsers and individual security settings the padlock and security certificate information may appear in different locations. Below is a list of sample images demonstrating the various locations; 

Internet Explorer 7.0 and above
Internet Explorer 6.0

Firefox and above

Opera 9.24

Netscape 9.0 and above

Suitable Browsers:

We have endeavoured to build our site to accommodate the most popular browsers and we strongly recommend that whenever possible you look for any new security updates that become available for your particular browser. The developers of these browsers are regularly updating their software to enhance the security of their programs. Below is a list of the more popular browsers: 

Microsoft Internet Explorer 7.0 or higher
Netscape 7.1 or higher
Mozilla 1.7 or higher
Opera 9.24 or higher 

Phishing and Email Scams
Many online retailers and financial institutions have recently been targeted by fraudsters. Customers have been sent bogus emails asking for their confidential login details so that accounts can be reactivated or credit card numbers can be confirmed. Once this information has been obtained it is often used fraudulently. We strongly recommend that you guard against these emails and never reveal your password to anyone. Cartridges Direct will never ask for your passwords details via email and there is no credit card information kept on file. For further information on this please visit The Anti-Phishing Working Group.

Keeping your security details secret

If you believe that someone knows your password please login and change it immediately or call us on 1300-765-575 and we’ll happily reset it for you.

Software Updates

Due to commercial pressures most software developers release product before it has been fully tested. As the developers work through some of the bugs and loop holes in their systems they release updates. Due to this it is very important that you keep your system up to date with the latest software releases and patches. If you’re using a Windows system you should visit the Microsoft web site, Mac users visit Apple.

Trojans and Spyware

‘Trojans’ or ‘Spyware’ are used by hackers to record your security information while on the internet, like your online banking passwords and credit card numbers. If you receive a message or prompts for security details when you visit certain web sites your computer could have been infected. To run a scan on your system visit the Microsoft security site.

Further Security

We take the security of our site and the transfer of information very seriously, this is why when ever you enter your personal details to place an order with us it is done via a Secure Socket Layer (SSL) between your computer and ours. SSL works in the following ways; It prevents impersonation: you can tell that you’re using a genuine secure site by the web page address beginning with https:// and the padlock either on the bottom right corner of your browser or next to the web site address. When you double click on this padlock will show you all of the details of our security certificate which is issued by Equifax, a leading internet security company. It encrypts data: As soon as our computer has recognized your computer the data being transferred between them in instantly encrypted. Data encryption means that no one else can read or change the information as it travels over the internet. It prevents scrambling: SSL uses Message Authentication Code (MAC) to prevent anyone else messing with our internet site. Your computer will always check this code before receiving data from us. This means that if the data has been interfered with your computer will recognize it and alert you immediately.


*There is a minor problem with Microsoft Internet Explorer. This problem does not have any effect on the actual security in place, but may make it appear to you as if it is not fully secure. Internet Explorer 4. The padlock symbol does not always appear at the bottom when it should. A full description of this error, number Q154621, is at